Terms of Service

Effective Date: June 28th, 2026

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity, and Lash Me NYC concerning your access to and use of the website (www.lashmenyc.com), in-studio booking platforms, mobile applications, and automated messaging programs (collectively, the “Services”). By accessing or using our Services, booking an appointment, or interacting with our brand, you agree that you have read, understood, and agreed to be bound by all of these Terms. If you do not agree, you are prohibited from using the Services.

To schedule any appointment at Lash Me NYC, a valid credit card is strictly required to hold your time slot. If you choose not to provide your credit card information, our system will not be able to hold or reserve the appointment. There are no exceptions to this policy.

Missed appointments and last-minute cancellations can be detrimental to our business. Filling those time slots is challenging and causes frustration for clients eagerly awaiting service but unable to make it at short notice. We kindly request your consideration and mindfulness towards our technicians’ schedules and the needs of other clients.

If you need to cancel or reschedule, please do so at least 24 hours before your appointment time.

Generally, in the event you do miss a scheduled appointment, the following terms and conditions will apply:

• A non-refundable deposit of 50% of the service fee will be charged for all appointments.
• This deposit will be applied to the total price of your service.
• Arriving late will cut into your appointment time and may result in additional charges if your appointment has to be cancelled. Any arrival beyond 15 minutes of your scheduled appointment will be deemed a no-show and the appointment will be cancelled. The 50% deposit will be retained.
• Same-day rescheduling, cancellations and No-show appointments will forfeit the deposit.
• Please arrive without any eye makeup and do not curl your lashes on the day of your appointment to ensure optimal results.
• We appreciate your understanding as we implement this policy to protect our artists and ensure the best service for all our valued clients. Thank you for your continued support!

NOTE: Please note: For services under $50, the full service price will be charged at the time of booking and if the appointment is canceled. For services priced at $50 or more, a 50% cancellation fee will apply.

We understand that life happens. Please just communicate with us as soon as you can if unforeseen circumstances or a sudden emergency prevents you from making your scheduled appointment time. It is your responsibility to inform us promptly of any schedule changes. We’ll do our best to accommodate you. The Company reserves the sole right to offer its clients/customers any rescheduling opportunities for missed appointments and/or late appointments.

Due to the inconsistent nature of lash and application quality, Lash Me cannot offer refills on work performed by other salons. The lashes must be removed, and a new set applied. We encourage new customers from other salons to take advantage of our first-time customer specials. Lash Removal is a separate additional fee.

Please note: The company offers clients a complimentary 3-day fix window for any issues that may arise. To take advantage of this, clients are asked to provide photo evidence of the issue for evaluation by our technicians.

If you are wearing lashes from another salon and require removal, please call Carroll Gardens front desk at (347) 636-4215 to ensure enough time is booked for the appointment to fulfill this requirement.

We appreciate your understanding!

There are no refunds. If there is an issue with the service, please contact us directly and we will do our best to improve the experience for you. We appreciate your understanding!‍

Due to the inconsistent nature of lashes and the quality of lash application, Lash Me can no longer offer refills on work performed by other salons. Lash extensions from other salons must be removed and have a new set applied. If we must remove the old lashes, there will be an additional $35 fee.

As part of our Services, we offer a mobile text messaging program to send transactional notifications and reminders to customers who provide their mobile phone number during the appointment booking process, and occasional promotional alerts to customers who separately opt in via the unchecked checkbox on our newsletter signup form or booking form.

Consenting to receive text messages is completely voluntary and is not a requirement or condition of purchasing any goods or services from Lash Me NYC.

Transactional Messages: By checking the transactional checkbox, you consent to receive transactional messages from Lash Me NYC related to your appointments and services. These messages may include appointment confirmations and reminders, deposit or payment reminders and confirmations, schedule change notifications, service follow-up messages, post-appointment care instructions, and customer support replies and two-way client communication regarding appointments, services, or account questions.

Marketing Messages: By checking the marketing checkbox, you consent to receive marketing and promotional messages from Lash Me NYC. These messages may include special offers and promotions, educational beauty tips and lash care tips, refill reminders, last-minute availability announcements, new service announcements, waitlist notifications, studio closure, and general studio news and updates.

Supported Carriers: Our text messaging services are available through most major mobile carriers. Please note that mobile carriers are not liable for delayed or undelivered messages.

Message and Data Rates: Standard message and data rates applied by your mobile service provider may apply to any text messages sent or received through our platform. For questions about your text plan or data plan, contact your wireless provider.

To Opt Out (STOP): You can completely unsubscribe from the Lash Me NYC text messaging program at any time by replying STOP to any text message received from our system. Upon receipt of your STOP request, our system will transmit one final text message confirming that you have been successfully unsubscribed. No further automated messages will be delivered unless you explicitly choose to opt back in.

To Get Assistance (HELP): If you experience issues or need help regarding our mobile text services, reply HELP to 929-556-6285, or contact us at hello@lashmenyc.com.

Privacy: For more information on how we protect your mobile data, please review our Privacy Policy.

We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.

For any questions regarding these Terms of Service, please contact us at: