Privacy Policy

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Mailing address
• Date of birth
• Appointment information
• Purchase information
• Payment information processed by secure third-party payment providers
• Service preferences
• Allergies, sensitivities, and other information voluntarily disclosed by you
• Photographs or consultation information voluntarily provided by you

We may also automatically collect:

• IP address
• Browser type
• Device information
• Website usage information
• Cookies and similar technologies

How We Use Your Information

We may use your information to:

• Schedule and manage appointments;
• Process transactions and payments;
• Provide customer service;
• Communicate regarding appointments and services;
• Send appointment reminders and service notifications;
• Send marketing communications if you have opted in;
• Improve our website and services;
• Maintain business records;
• Protect our business and prevent fraud; and
• Comply with legal obligations.

Lash Me NYC uses SMS messaging to send transactional and promotional text messages to customers who have separately opted in via unchecked checkboxes on our website.

Mobile Data Non-Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

TCPA Compliance: By providing your mobile telephone number through our booking form or newsletter form, you provide your prior express written consent to receive automated text messages from Lash Me NYC. Your text messaging consent is personal to our organization and cannot be bundled, shared, or passed to external entities.

No Condition of Purchase: Consenting to receive automated text messages is completely voluntary and is not a requirement or condition of purchasing any goods, products, or beauty services from us.

Message Types: Messages may include transactional/operational alerts (appointment confirmations and reminders, deposit or payment reminders and confirmations, schedule change notifications, service follow-up messages, post-appointment care instructions, and customer support replies and two-way client communication regarding appointments, services, or account questions) as well as promotional/marketing updates (special offers and promotions, educational beauty tips and lash care tips, refill reminders, last-minute availability announcements, new service announcements, waitlist notifications, studio closure, and general studio news and updates).

Message Frequency: Message frequency varies based on your interactions with our business. Messages will be directly related to the services you have requested. We do not send promotional content without specific consent.

Message and Data Rates: Standard message and data rates applied by your wireless carrier may apply to all incoming or outgoing text communications. Please note that mobile carriers are not liable for delayed or undelivered messages.

Opt-Out (STOP): You can completely unsubscribe from the text messaging program at any time by replying STOP to 929-556-6285. Upon receipt of your STOP command, our system will transmit one final text message confirming that you have been successfully unsubscribed.

Assistance (HELP): If you experience technical issues or require support regarding our mobile messaging services, reply HELP to 929-556-6285, or contact our customer support team directly at hello@lashmenyc.com.

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We may use cookies and similar technologies to:

• Improve website functionality;
• Understand website usage;
• Remember your preferences;
• Measure marketing effectiveness; and
• Provide a personalized online experience.

You may disable cookies through your browser settings; however, certain website features may not function properly.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

We implement commercially reasonable safeguards designed to protect your information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Transmission of highly sensitive information over the Internet is at your own risk.

We retain personal information for as long as reasonably necessary to:

• Provide services;
• Maintain business records;
• Comply with legal obligations;
• Resolve disputes; and
• Enforce our agreements.

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

• Request access to your information;
• Request correction of inaccurate information;
• Request deletion of your information where applicable; and
• Request information regarding how your data is used.

To exercise these rights, please contact us using the information below.

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If Lash Me NYC undergoes a merger, acquisition, sale of assets, reorganization, or other business transaction, your information may be transferred as part of that transaction.

By purchasing products or services through our website, booking platforms, or payment providers, you authorize Lash Me NYC to process your payment.

By submitting payment, you acknowledge and agree to our:

• Store Policies;
• Cancellation Policy;
• Refund Policy; and
• Terms of Use.

Your credit card may be charged in accordance with these policies.

We may update this Privacy Policy & Disclaimers from time to time.

Changes will be posted on this page with an updated Effective Date.

Your continued use of our website or services constitutes acceptance of any revised terms.

Lash Me NYC

Brooklyn Heights Location
86 Court Street, Floor 2
Brooklyn, NY 11201

Carroll Gardens Location
274 Smith Street
Brooklyn, NY 11231

Phone: 929-556-6285
Email: hello@lashmenyc.com

This website is provided by Lash Me NYC for general informational purposes only.

Nothing contained on this website, our social media platforms, marketing materials, or other communications should be interpreted as medical advice, diagnosis, treatment, or a guarantee of any particular result.

Information provided by Lash Me NYC is not intended to replace professional medical advice. Always seek the advice of your physician or qualified healthcare provider regarding any medical condition, pregnancy, medications, allergies, sensitivities, or questions related to your health.

No information submitted through this website creates a confidential, privileged, or medical provider-patient relationship between you and Lash Me NYC or any of its owners, employees, contractors, estheticians, lash technicians, or representatives.

Lash Me NYC cannot determine whether any service is appropriate for you.

Only your physician or qualified healthcare provider can advise whether it is safe for you to receive a particular treatment or service.

You are solely responsible for disclosing all relevant information prior to receiving services, including but not limited to:

• Allergies;
• Sensitivities;
• Eye conditions;
• Medical conditions;
• Medications;
• Pregnancy status; and
• Any other health concerns that may impact your services.

Lash Me NYC reserves the right to deny or discontinue services if we believe treatment may not be appropriate, safe, or in the best interest of the client.

Lash Me NYC shall not be liable for adverse reactions, injuries, complications, or dissatisfaction arising from:

• Undisclosed medical conditions;
• Allergies or sensitivities;
• Pregnancy;
• Failure to follow aftercare instructions; or
• Failure to seek medical advice when appropriate.

Individual results vary.

Photographs displayed on this website or social media platforms are for illustrative purposes only and do not guarantee identical results.

Any photographs of clients used by Lash Me NYC are used with the client’s permission.

No photograph, testimonial, or example should be interpreted as a guarantee of any specific outcome.

All website images, photographs, videos, and content are the property of Lash Me NYC and may not be copied, reproduced, distributed, or used without prior written consent.

This Privacy Policy, Terms of Use & Disclaimers applies to all websites, booking platforms, forms, and communications operated by Lash Me NYC.

By using our website, booking an appointment, submitting information through our forms, purchasing products or services, or otherwise interacting with Lash Me NYC, you agree to the terms set above.

Effective Date: June 28th, 2026