A credit card is required to hold all appointments. If you choose not to provide your credit card information, we will not be able to hold the appointment.
CANCELLATIONS & NO-SHOW POLICY
It’s important to understand that when forgetting or canceling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, appointments are subject to the following terms:
You may cancel or modify your appointment without charge anytime 24 business hours before your appointment’s start time.
Less than 24 business hours notice is considered a “Late Cancellation” and will result in a charge of 50% of the scheduled service(s) fee.
If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and charged the full price of the scheduled service(s).
Appointments booked within the 24-hour period are still subject to the cancellation policy.
As a courtesy, appointment reminder SMS are sent 48 hours in advance of appointments, and appointment reminder emails are sent 12 hours in advance of appointments to the contact information given at the time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.
Late arrivals will be charged the full price of the scheduled service(s) even if there is not enough time to render them.
Repeated instances of no-shows or last-minute cancellations may result in the loss of booking privileges.
We understand that emergencies and unforeseen circumstances may arise, and in those cases, we will do our best to accommodate rescheduling or cancellations. However, it is the client’s responsibility to communicate any changes in a timely manner.
Applicable taxes will be retained and remitted.
There are no exceptions.
Due to the inconsistent nature of lash and application quality, Lash Me cannot offer refills on work performed by other salons.
The lashes must be removed, and a new set applied. We encourage new customers from other salons to take advantage of our first-time customer specials. Lash Removal is a separate additional fee.
If you are wearing lashes from another salon and require removal, please call the Carroll Gardens front desk at (347) 636-4215 to ensure enough time is booked for the appointment to fulfill this requirement.
We appreciate your understanding!
There are no refunds. If there is an issue with the service, please contact us directly and we will do our best to improve the experience for you.
We appreciate your understanding!
OTHER SALON LASH REMOVAL POLICY
Due to the inconsistent nature of lashes, and the quality of lash application, Lash Me can no longer offer refills on work performed by other salons. Lash extensions from other salons must be removed, and have a new set applied.
If we must remove the old lashes, there will be an additional $35 fee. If you have booked an appointment and are wearing lashes from another salon, please contact us prior to ensure there is enough time to remove your lashes.
We also offer 30% off for new clients, which can help with the added cost of the removal!
Effective August 1, 2022: Lash Me does not offer the two leniency days for refills anymore. For example, a 2 week refill can only be 14 days or less from your last appointment. Any day(s) over 14 will be considered a 3-week refill price. The same rule applies for 1 week or 3 week refills. One day over a 3-week refill would then be considered a full new set.